Frequently Asked Questions
FAQ
ORDER & PAYMENT
Q: How do I order and pay for the products?
A: Our webshop is available 24/7. You can browse and add products to your shopping cart at any time. Once you've selected all the products, click the "Checkout" button. If you don't have an account yet, you'll need to set one up before proceeding to checkout.
In the payment section, you can indicate the dates you need the products and how you'd like to pay. If you choose "pay upon pickup," please bring your invoice so we can process your order more quickly.
Q: Is there a minimum order amount?
A: Yes, the minimum order amount for products is €100 excluding shipping costs.
Q: What is the purpose of the deposit I have to pay?
A: You pay a percentage deposit that will be used for repairs or replacements in the event of damaged, broken, incomplete, lost, or stolen products. If the repair or replacement costs exceed the deposit, we will charge additional fees. The replacement value of each product is listed on the invoice.
Q: Can I make a reservation?
A: No, it is not possible to reserve the items. Once payment has been made, the items are reserved for you.
Q: How long can I rent the products?
A: You can rent the products for as long as you like. Depending on the period, we charge different rates for ten, twenty, or thirty days. For weekend events, you rent the products for the entire weekend (but pay for one day's rental).
Q: Can I change my order?
A: Yes, you can change your reservation 30 days or more before the rental starts. We don't issue refunds, but we do keep the amount spent as a credit.
Q: Can I cancel my reservation or order?
A: No, it's not possible to cancel your order. You'll already have a credit balance for the amount you spent, which you can use at a later time.
DAMAGE & LOSS
Q: What happens if a rented product is damaged or lost?
A: You are responsible for returning all rented products in their original condition as they were when rented to you. If a product is damaged, you are responsible for repairing it or, if repair is not possible, replacing it. The replacement fee also applies to lost products. Replacement fees are based on current retail value and are available upon request.
Q: Is there insurance that covers damage or loss?
A: Yes, we offer comprehensive insurance that covers repairs of damaged products and replacements in case of loss or theft. You can purchase this insurance when you complete your order. Read the terms and conditions here.
DELIVERY AND RETURNS
Q: Where can I have my rental products delivered?
A: We deliver our products throughout Europe. Please note that delivery charges apply based on product and location and must be agreed upon and paid in advance.
Q: Can I pick up the products I want to rent?
A: Yes*, you can pick up your rental products at our warehouse in Amstelveen, the Netherlands. The warehouse is located at Afmijnstraat 24, 1187 ZZ Amstelveen, and is open for pickup weekdays from 9:00 AM to 5:30 PM.
*Some products cannot be picked up and can only be delivered by My Greatest Rentals, and can only be assembled and disassembled on-site by My Greatest Rentals. If this is the case, it will be indicated with the product.
Q: Can you collect the products at the location after my rental period?
A: Yes*, we can collect the rented products from any location in Europe. Please note that delivery charges apply, depending on the product and location, and must be agreed upon and paid in advance.
* Some products cannot be picked up and can only be delivered by My Greatest Rentals, and can only be assembled and disassembled on-site by My Greatest Rentals. If this is the case, it will be stated with the product.
Q: How are rental products delivered?
A: We deliver all rented products clean, in their best condition, and in suitable protective packaging. You sign for the products in the condition they are in. The delivery form you sign includes a dedicated area for any agreed-upon comments and remarks about the rented products.
Q: How do I return the rented products?
A: You must return the rented products in the same condition in which you received them, including the appropriate packaging. All products are expected to be returned clean, complete, and undamaged. Your rented products will be inspected and signed off by an expert upon return.
Q: Can the products also be cleaned by you?
A: Yes, we offer a cleaning service and will clean your rental products for you. You can select this cleaning service when you complete your order. The cost of this service varies by product and volume and is calculated by our system. You can read the terms and conditions of the cleaning service here.
STYLE MATCH & SETUP
Q: Can you help me choose the right products?
A: Yes, we have stylists who can help you with that. You can use our online form to tell us more about your event and wishes. A stylist will contact you and help you match your wishes.
Q: Do you have an installation service?
A: No, it is not possible to assist with setting up the rented products at the location.
